International Orders & Returns
Items are shipped by the United States Postal Service (USPS) by default, and are trackable only within the United States. Once packages arrive in their destination countries, they are not trackable by this method. Shipping to Canada by USPS is $18.95 for packages weighing up to 1 kilo. This USPS option costs $29.95 USD to most every other nation
For door-to-door tracking, faster shipping, and better reliability you can ship using a private carrier such as UPS or DSL. Private carriers are more expensive, and rates are determined by weight and destination. By July 1, 2018 these options will be available at checkout. If these choices are not available at checkout, please email your order to us at sales@ and request a private shipping. We'll respond with the cost of shipping.
Fees, taxes, and customs clearance are the customer's responsibility. Items will be identified as "herbs and spices" unless you specify otherwise.
In the unlikely event items are returned by customs, a full refund will be given on re-saleable merchandise, but custom formulas, damaged or opened items, and shipping charges cannot be refunded. If you choose to re-ship merchandise that has been returned by customs, we suggest that you re-ship using a private carrier.
Returns within 30 days. Items must be unopened and re-sellable condition
No Returns of
- Custom made formulas.
- Opened merchandise.
- Items not in re-sellable conditions.
- Any item that is returned more than 30 days after delivery.
Returns to: Shen Clinic 1071 San Pablo Avenue Albany California US 94706. Consider purchasing shipping insurance on returns of over $75.
We will notify you when we have received your returned item.
If the refund is approved, a credit can be applied only to the credit card used in the purchase.
We only replace items if they are defective or damaged. Email at sales@ and send your item to: 1071 San Pablo Avenue Albany California US 94706.